ZOLOZZOLOZDOCS

Add sample images for the Philippine passport

Changes Background：

To improve the document verification experience, our analysis of recent pass rate data has identified a key issue: mismatches between the selected document type and the document provided by the user. For instance, users might select 'Philippine Identification System ID' (docType 00630000033) but then upload a UMID card, leading to verification failures or timeouts.

Change Time:

  • Start Date: August 18, 2025, 00:00 (Beijing Time, UTC+8)
  • Estimated Completion: September 18, 2025, 23:59 (Beijing Time, UTC+8)

Change Scope:

  • Product: Real ID & IDR
  • Platform: Native & H5
  • Capture Modes: Self-capture, Auto-scan, and Deep-scan
  • Flow: Single Document Type Mode. This flow is triggered when the docType parameter is provided in the initialize API.

Change Details:

Add a sample diagram module above the document capture frame. By default, the sample diagram will be displayed to guide users to use the correct document for verification.

Scope of sample diagrams:

Document Type Code

Diagram

Capture page with diagram (Self-capture)

Capture page with diagram (Auto-scan or Deep-scan)

Capture page without diagram

00630000031

Front：

image

Back：

image

image

image

image

image

image

00630000032

Front：
image

Back：

image

Note: Diagrams will be configured by ZOLOZ.

Change Impact

The next update adds a sample diagram above the capture frame by default. To hide this diagram, please contact ZOLOZ technical support.