ZOLOZ Indonesia/Singapore/Hong Kong Instance Maintenance Notification - August 19 2024

This topic describes the ZOLOZ eKYC SaaS planned maintenance on 3rd September - 5th September, 2024.

Upgrade window: From 3rd September to 5th September, the Indonesia / Singapre / Hongkong sites will be upgraded. On each day the upgrade will begin at 2:00 AM Beijing Time and is expected to be completed between 2:00 and 5:00.

Upgrade content: ZOLOZ will perform database kernel upgrades in phases for cloud service sites in different regions.

Impacted products: All products and portal.

Upgrade impact: In order to further improve service performance and stability, ZOLOZ will be performing a database optimization. During the upgrade period, please take note that network jitter may occur and some API requests may also timeout.

Please rest assured that we are taking all necessary precautions to ensure that the upgrade process goes smoothly, and we will do everything possible to minimize the impact of this maintenance on your business. We recommend that you adjust to the temporary interruption of our services.

Please note that all data and information on our servers will remain safe and secure during the maintenance.

Notes to Client: We apologise for any inconvenience caused, and thank you for your kind understanding. To ensure a smooth experience for your users, please avoid scheduling any business promotion activities during this upgrade period.

** Please contact ZOLOZ's technical support team for assistance if you have any further questions, or email: help@zoloz.com