ZOLOZ API Gateway Upgrade Notification (Singapore Instance)

This topic describes the ZOLOZ eKYC SaaS planned maintenance on June 19, 2023.


Upgrade window: June 19, 2023, GMT+8, 02:00-04:00 AM

Upgrade content: ZOLOZ API Gateway Upgrade (Singapore Instance)

Upgrade impact: I‚Äčn order to further improve the API Gateway service performance and stability, ZOLOZ will be performing an upgrade. During this upgrade window, network jitter may occur and some API requests may also timeout.

Once the upgrade has been completed, the backend IP address behind the domain: sg-production-api.zoloz.com (i.e. which is used for server-to-server API calls) will also be changed. The domain name itself will remain unchanged and will not have any impact on your business.

Notes to Client: We apologize for any inconvenience caused, and thank you for your kind understanding. To ensure a smooth experience for your users, please avoid scheduling any business promotion activities during the upgrade period.

** Please contact ZOLOZ's technical support team for assistance if you have any further questions.