Scheduled Maintenance Notice – ZOLOZ Platform Upgrade on 21 Sep 2026

Dear Valued Customer,

To further enhance the security and stability of ZOLOZ, we will be conducting an essential infrastructure upgrade. We would like to inform you of the maintenance arrangements as follows:

Maintenance Window

Monday, September 21, 2026, 03:00 – 04:00 (UTC+8)

Maintenance Details

During this maintenance, we will upgrade and optimize the underlying infrastructure of the SaaS platform, including network path optimization and database architecture upgrades.

Scope of Impact

• Affected Region: All Singapore production environment customers
• Affected Services: All ZOLOZ APIs and Portal functionalities

Maintenance Impact

During this upgrade window, please expect temporary API service unavailability lasting approximately 10 to 15 minutes. This may result in API call errors, such as HTTP 503 (Service Unavailable) or "SYSTEM ERROR" responses.

Recommendations

Please avoid scheduling promotional campaigns or high-traffic operations during the maintenance window to minimize potential impact. If you encounter errors, please wait approximately 15 minutes before retrying the affected API requests.

We sincerely apologize for any inconvenience this maintenance may cause.

Should you have any questions or require assistance, please contact our support team at help@zoloz.com. Our team will address your concerns promptly.